Support



All of our hosted and virtual customers receive strong support.  Depending upon the situation you can access either normal or emergency support services.

Normal support - You have 3 options:
Log your own support issue at HelpDesk
E-mail us at HelpDesk@iMastersolutions.com 
Call us at (888) 765-2072, extension 611.
Use Normal Support if your situation is not critical and can be taken care of during normal business hours.
Leave a detailed message with your name, business name, and phone number.

Emergency support - call (888) 765-2072, extension 911.
Use this option if your situation is mission critical and/or business debilitating.
Leave a detailed message with your name, business name, and phone number. All critical systems are supported 24/7/362.

For mission critical systems, iMastersolutions does not charge existing customers to access our emergency support services. Please use these services respectfully. An emergency is a mission critical situation that is immediately debilitating to your business. If your situation does not meet this criteria please use the appropriate normal support service. 








 





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